Refund & Cancellation

We want you to be 100% satisfied with your Neuclo purchase. Items can be returned, exchanged or cancelled/ refunded within 28 days of delivery. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You may cancel an order at any time. After the 28-day cancellation period has expired cancellation policy (as specified below) shall apply.To cancel an Order, you must inform us by calling our helpline on 0333 012 4523, or let us know of your decision to cancel the Order by emailing or in writing to our return address. 

Once completed, submit it electronically to the email address above or post it to the postal address above marked for Refund and Cancellation. To meet the cancellation deadline, it is sufficient for you to send your communication concerning exercising the right to cancel before the cancellation period has expired. 

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement. Your statutory rights are not affected.

Ques 1: What is the returns period? 

Answer: You may cancel and return your products for any reason within 28 days of the day you receive the Product(s). If your product is faulty and you notify us within 28 days of its delivery you will have the option to either select a repair service or refund. If a fault is found after 28 days of your products delivery you should contact us by telephoning 0333 012 4523 and we will, at our discretion, either repair, replace or provide a refund for the product. 

*Nothing in our Returns Policy affects your statutory rights.

Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item which we have received back. 

We aim to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that it may take up to 14 days to receive confirmation of your refund and at busy times of the year such as public holidays, these times may increase. 

To return an item(s) for a refund,  please contact us by telephoning 0333 012 4523 or emailing our sales team at

Return Address:

Neuclo Technology Ltd

Rutland House 23-25 

Friar Lane, Leicester


United Kingdom

Reg No: 11029408

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