We care about your privacy and type of information we collect
The information we collect and how it is used
In order to better serve you, we collect both personal and non-personal information. The information we collect may include your name, email address, postal address and phone number. We do not charge your card until the goods has been shipped to you. Clearhaus (our payment processing) will reserve the money on the card when the order is made, but you cannot charge the card before shipping the goods. Your information may be used in the following ways:
- When you visit our website, your IP address' geo-location data is used to present you with the most relevant currency and shipping options.
- When you subscribe to the Neuclo newsletter, we collect your email to send you news and promotions.
- When you create a Neuclo Account, we collect your name and email to validate your account and send you notifications.
- When you participate in our promotions or order products from the Neuclo website, we collect your postal address and telephone number for logistical purposes.
- When we ship your order, your postal address will be given to our logistics partners to facilitate delivery.
Managing your personal information
We may occasionally send you news on our products and promotions. If you wish to unsubscribe you may do so in your Neuclo Account. You may also modify your information by updating your profile or by sending us a request at https://neuclo.com/pages/support.
Disclosure to third parties
We share relevant information with various third-party businesses so that they may provide us with services such as email, website analytics, targeted promotions, payment processing, order processing and delivery. Third party partners are also obligated to protect your privacy and never receive your full account information.
In order to optimize your user experience, Neuclo uses third-party service providers that offer certain analytics and user interaction services in connection with our website. These services include the collection and tracking of certain data and information regarding the characteristics and activities of visitors to this site. We may disclose Visitor data, including Personally Identifiable Information, to certain such providers in order to obtain these services.
We support the Do Not Track browser setting in accordance with the Do Not Track Policy. Do Not Track (or DNT) is a preference you can set in your browser to let the websites you visit know that you do not want them collecting certain information about you. For more details about Do Not Track, including how to enable or disable this preference, visit this Do Not Track webpage.
In order to better provide recommendations, navigation, weather and other related services, Neuclo may collect, use and share with partners relevant information regarding the real-time location of your Neuclo device or online login. This information will be collected anonymously.
We use industry standard security measures to ensure your personal information is safe. Payments on neuclo.com are handled by PayPal and our payment gateway and transmitted using the Secure Sockets Layer protocol (SSL) with 2048-bit encryption. We DO NOT store customers credit/debit card details and Neuclo does not store or have access to your payment details. Your credit/debit card information is retained via PayPal’s or our payment gateway servers.
Third Party Policies
Neuclo's website and devices may contain links and services offered by third parties. Information collected by such third parties is governed by their own privacy and legal policies.
Commitment to Privacy
Note: We do not charge your card until the goods has been shipped to you. Clearhaus (our payment processing) will reserve the money on the card when the order is made, but you cannot charge the card before shipping the goods.
If you have any specific questions, please contact us at:
UK Registered Address:
61 Bridge Street
Kington, HR5 3DJ
TEL: 0333 012 4523