Does your device need repairing? Accidents happen, let us help. Please follow the guidelines below to repair your Neuclo™ device, and we will walk you through it step by step.

Quick repairs with guaranteed quality

Find out if you need a repair

Many repair issues you may experience are software related and can be solved in a few simple steps.

Send in your neuclo device

Describe the problem and send in your Neuclo™ device free of charge.

We’ll take care of it

The Neuclo™ device repair process is easy and convenient. Our expert technicians offer the best help available.

How long will the repair take?

After we receive your device we will send it back to you within 5 to 10 working days.

Is there a cost for repair?

If your problem is covered by warranty, your repair is free of charge.

If the problem is not covered by warranty or if your device is out of warranty, you will get a quote for the cost of repair.

In case you don´t want to pay for the repair we will send your device back to you for a cost of . The cost includes examination fee, shipping and administration fee.

Why is this the best repair solution?

To guarantee the highest levels of quality and performance, we only use genuine replacement parts and original production equipment in dismantling and reassembly of your Neuclo™ device.

First Name:

Last Name:

Device Type:

Device IMEI:

Describe Fault:

Email Address:

Your drop off locations 

To repair your phone, once you have created a repair order and receive your shipping label, 

you will need to take it to your closest drop-off point. 

Prefer to chat to a support agent? 

Chat with a consultant online for instant answers to a wide range of inquires, browse manuals and product FAQ for easy operation and make a repair request. Our online application is user friendly and convenient.